At Prime Source, we take great care in shipping our flooring to you. All of our flooring is shipped on wooden blocks or pallets via a semi-truck or box truck. If you do not have a loading dock or a forklift, please inform your salesperson that you require your flooring shipped residential with a lift gate.

Shipping Residential with Lift: We will deliver your flooring to a residential location that is easily accessible by a semi-truck. If you reside on a narrow, obstructed, or dead-end street, we suggest having your flooring shipped to a terminal or business with a dock or forklift to avoid delivery problems or additional fees.

Terminal: Our sales team can locate a carrier terminal near you for shipping. Once your flooring has arrived, the carrier will contact you. When you pick up your order, bring a form of identification along with a copy of your bill of lading or tracking/pro number.

Business with a Dock/Forklift: This is not a business located in a residential area. If you have a commercial business or know someone who does with a dock or forklift, we can ship your order there. Please let your salesperson know if your business has a roll-up door or no forklift, and provide a business name when ordering.

Please note that the following are considered non-commercial by the carrier and must be shipped as residential: church, construction, country club, farm, golf course, government site, school, storage facility. All addresses are Google mapped.

Shipment Delivery Times: Delivery dates and times are estimates, and we cannot guarantee specific delivery times or dates. We strongly recommend that you do not schedule installation or equipment rental until you have received your product. Keep in mind that shipments do not travel on weekends or holidays.

When Your Order Has Shipped: Your shipment is scheduled through a third-party company, T-Force, who will book the shipment with the carrier that best suits your needs. You will receive an email from our shipping department containing your tracking information and a copy of your bill of lading. We recommend printing the bill of lading and keeping it handy for reference when your shipment arrives, as it contains the pallet/piece count.

Receiving Your Shipment: Before accepting your flooring, please inspect the freight for any damage, signs of damage, or shortage. Note any damage or shortage on the delivery receipt/bill of lading and have the driver sign it before he leaves.

It is your responsibility to check the packaging, cartons, and pallet conditions for any details that may help you in case you need to file a claim against the carrier. You have the right to hold the carrier at the delivery site until the inspection of the delivery is complete.

Missing/Damaged Product: If you do not receive the total shipment or if there is any damage, it is critical that you note it on the delivery receipt/bill of lading before the driver leaves. Without written damage or missing pieces notated, your recourse is limited. Claims are only valid for damage to your actual product, not cosmetic damage to the packaging.

Concealed Damages: All concealed damage or un-noted shortage must be reported directly to the carrier within 15 calendar days of the shipment delivery date. Concealed damage is any damage observed to the freight that was not provided in writing on the delivery receipt/bill of lading. The carrier may pick up the damaged product(s)